This video provides great summary of Cory Doctorow’s theory of enshittifcation. Arun Rupesh Maini, aka Mrwhosetheboss, goes through what enshittification means and provides some concrete examples of how it effects people in the real world.
He takes a particular interest in Uber and show their service has degraded over the past few years as their market dominance increased which allowed them to treat both their customers and their drivers worse while increasing their prices. A lack of competition means that they are not suffering as they would in a healthier market where people have more choice about where they get taxis.
He also goes through how tiering, dark patterns and default options can make services worse. It’s well worth watching.
